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    General Questions

    If you have general questions about shipping and returns, please check our Return Policy and Shipping Policy.

    Cancelling An Order

    Please note that canceling an order will incur a 3% credit card processing fee, as this fee is non-refundable from the credit card company. Alternatively, we can offer a 100% refund in store credit. Thank you for your understanding.

    Shipping Status

    Once your order has been shipped, you will receive a tracking number via email. If you do not receive the tracking number, you can contact us using the form below.

    Other Questions

    For any other questions, please submit a ticket using the form below to get in touch with us.

    Make sure to provide the following information:

    • Name
    • Email
    • Order Number (if your question is about an order)
    • Detailed Message

    Please allow up to 3 business days for a response.

    Note: If your order has not shipped after a few days, it is often due to missing information in the shipping address, such as an apartment number. Please include your complete shipping address in the message to expedite the process.

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